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IHG yanks Expedia listings.

Publication: Business Travel News
Publication Date: 06-SEP-04 		Format: Online - approximately 1004 words
Delivery: Immediate Online Access

Article Excerpt
InterContinental Hotels Group last month removed its 3,500 hotels from the inventory of Expedia.com and its business travel arm, Expedia Corporate Travel. The move marks the first time a major hotel company has withheld inventory from an Internet travel management company and follows a three-month review IHG undertook to assess the marketing practices of all the third-party online sites with which it does business.

IHG cited three key issues in its decision: the transparency in how fees are presented to customers, the automation to ensure reservations are confirmed and the methods by which room availability is presented. "A hotel will be listed as sold out and the distributor knows it's not," said Torn Seddon, IHG senior vice president for Americas brand performance. IHG, however, said it would continue to work with Travelocity Business and Priceline. The hotel company's decisions about Orbitz For Business and other third-party sites are pending....

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