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ING Americas takes procurement approach to mtgs.

Publication: Business Travel News
Publication Date: 02-AUG-04 		Format: Online - approximately 791 words
Delivery: Immediate Online Access

Article Excerpt
Punctuated late last year by the creation of a centralized hotel sourcing process, ING Americas has saved more than $3 million by developing a procurement-based meetings management program. The new strategy includes strict policy mandates, centralized and outsourced meetings air management, a standard hotel contract and a formal bidding process for incentive travel.

The Atlanta-based American division of the Dutch financial services giant ING, ING Americas now operates a fully consolidated meetings program, representing about $40 million in annual expenditures, despite being completely decentralized as recently as 2002.

With a free hand from the company's senior management to mandate any and all meetings-related processes, Minneapolis-based travel, meetings and sourcings specialist Kari Knoll Kesler has centralized control of...

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