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Article Excerpt
Several regional corporate travel agencies are rolling out quality control technology from a new company whose leadership and technological approach are held in high regard. This week, travel technology guru Jan Farrier returns to what he did as a brander of what is now TRX Inc., armed with a new generation of technology and an alternative business model.
Plano, Texas-based GDSX, of which Farrier became CEO yesterday, is on display at the National Business Travel Association convention this week in Orlando. Ex-TRXers Becky and Bill Strahan founded GDSX nearly three years ago because "we've always wanted to create a better midoffice quality control product," said Becky Strahan, president, COO and sole owner of the company.
The new system, known as Compleat, has been running in 16 European countries at more than 500 TQ3 Travel Solutions offices. Until December, Farrier served as CIO of Europe, Middle East and Africa for TQ3, which held exclusive rights to Compleat until last summer.
So far in North America, GDSX has replaced Trondent Development Corp. as provider of pre-trip data to Hi-Mark Software, which Farrier had selected to be TQ3's data reporting provider in Europe. Adelman Travel of Milwaukee and Uniglobe Western Canada have selected Compleat to replace TRX's CoRRe software, for which TRX has reduced support as it markets the Cortex service bureau. Campbell Travel in Dallas and Chicago's Tower Travel Management also are GDSX clients.
Quality control software is used for such functions as ensuring reservations are formatted properly, checking for lower fares and watching...
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