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At Best Buy, computer support is more than a 1-800 number.

Publication: Retail Merchandiser
Publication Date: 01-JUL-04
Format: Online - approximately 588 words
Delivery: Immediate Online Access

Article Excerpt
I hate when I buy something and have to use outside customer service or support. Often, I feel like I'm calling an 800 number that reaches beyond the ozone layer--I'm on hold forever and frequently get cut off. If I complain to the retailer, they'll say they have little control (or even communication, it seems) over what is often a long list of regional outside providers.

I felt better when I met Jason the Geek, also known as Agent K. Jason, who works out of a Dallas...

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