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Publication: Computers in Libraries
Publication Date: 01-SEP-09
Format: Online
Delivery: Immediate Online Access

Article Excerpt
As librarians, we strive to practice good customer service in our libraries, providing the resources library users want and need in the appropriate format and in a timely manner. It is a tall order--trying to anticipate what resources will be requested so they can be ready and waiting when needed. Librarians have often turned to surveys as a means of asking users what they find of value in the library's collection and what they expect from the library in helping them find relevant resources in...

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