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Agency pricing: it looks like Deja Vu all over again.

Publication: Business Travel News
Publication Date: 21-JUN-04 		Format: Online - approximately 836 words
Delivery: Immediate Online Access

Article Excerpt
The speed of change in our industry, makes for distorted perceptions, but step off the instant-Messenger-for-my-Blackberry treadmill for a minute, and you'll realize there was life before the Internet. Expedia, Orbitz and their brethren are youngsters as far as corporate travel goes, despite their respective growth spurts.

That said, while it may seem like we've been booking travel on the Web since Reagan was in the White House, it has been a measly nine years--and here's the kicker: As far as pricing goes, we've almost come full circle and back to the world we knew in the 1980s. Let's see how we got there:

In the early '80s, around the dawn of deregulation, agencies competed on service and relationship. Many did not charge a...

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