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A problem-solving tool for problematic times.

Publication: Automotive Design & Production
Publication Date: 01-SEP-08 		Format: Online
Delivery: Immediate Online Access

Article Excerpt
The Japanese have demonstrated that there are simple things that companies can do to improve their performance that do not cost a lot of money to implement. What it does require is the investment of some time, patience, and a willingness to keep challenging assumptions. We have been helping U.S. suppliers with one of these practices. The reflection process is a technique that is used for problem-solving, but it is much more. It is a way of thinking through communication by breaking any topic into smaller, clear steps. It is a way of interacting as a group around a common issue, and it is a testament to the value of drawing on the company's human assets.

The reflection process is employed widely at Toyota as a common communication format for a number of purposes--to make a...

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