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Business Travel News
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Rising TMC Data, Reporting Costs Spark Buyers' Concern.
Publication:
Business Travel News
Publication Date: 20-JAN-09 |
Format: Online
Delivery: Immediate Online Access |
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Article Excerpt
New and rising travel management company data and reporting service charges are spurring concerns among business travel buyers who have seen those services traditionally included in contracts.
With travel transactions dropping, many travel management companies are relying more heavily on ancillary revenue streams to fill the gap in covering their account management costs. Travel management company executives and consultants said there is no across-the-board effort to raise prices of data and reporting services, but fewer transactions are driving some agencies to raise costs for any new services, particularly for those most in demand from buyers, such as more detailed and frequent reporting.
"Many TMCs will shoulder some portion of that cost, given a sufficient transaction level, but if those are dropping it's hard to take on a fixed cost when your variable revenue stream is dropping," said Casto Travel president and COO Marc Casto. "During periods of tough economic times, the volume of report requests increases significantly as everybody revises their budgets and looks for opportunities for...
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