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Article Excerpt
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Chemical company improves controls
The Dow Chemical Co. is one of the world's top producers of plastics, chemicals and agricultural products, with 46,000 employees operating in more than 175 countries. In 2007, the company celebrated the success of its landmark Environmental Reporting Project- the largest emissions management program of its kind. Through the project, the company's managers unified and streamlined information processes enterprise-wide with special software.
The project, initially driven by the need for regulatory reporting compliance and technology replacement, was chartered in 2004 to provide the best cost-quality-delivery multi-media environmental reporting solution to hundreds of facilities across the United States. The company formerly used multiple legacy systems for regulatory reporting, but those systems were no longer sustainable, varied between sites and required duplicate resources for support.
The project team first engaged stakeholders, received leadership endorsement, and then proceeded with the selection of a unified software platform. The process involved internal review and third-party validation of several commercially available software solutions. Most, including the final programs selected, had already been implemented at one or more of the company's plants.
A team was assembled that included Dow EH&S, Dow IS, CH2M Hill and ESS, which was tasked with implementing the system company-wide. The team began by conducting a due diligence review of the chemical company's legacy systems with input from the sites. Their review showed the value of interfacing the new management software with existing corporate enterprise systems in order to automate data capture and enable interoperability between systems. The project team designed and built interfaces, templates, uploaders, ad hoc query tools and reports to meet these needs.
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The new environmental reporting work processes defined consistent roles and responsibilities across U.S. sites and created a centralized support structure. The corporate-wide database eliminated the need for repetitive support roles and reduced structural costs at the multiple sites.
Sustainable work processes, training documentation and videos were developed to make information easily accessible on the company's intranet. Thirty classes were held and over 600 new software users across...
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