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The fifth column: consulting survival in the case of incompetence, or the iron law of consulting.

Publication: Interfaces
Publication Date: 01-MAR-08 		Format: Online
Delivery: Immediate Online Access

Article Excerpt
Key words: professional: comments on.

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One of the most dangerous things that can happen to a start-up consultant is initial success. Say that your client has called you in because he or she has a problem consistent with your expertise in, say, area A. You go right to work and come up with a cheap, quick, and understood-by-management answer that is immediately implemented, and it works. Before you can leave, it is inevitable that your client would like you to have a look at a similar problem in area B, an area in which you are totally incompetent. This is known in management circles...

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