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Article Excerpt
One-size-fits-all enterprise search is dead--if it ever existed. At the same time, search that makes an organization's assets more readily accessible has become a critical mission. Customers, partners, and employees all expect to be able to "find answers" via search technologies.
Thus, organizations increasingly deploy search engines to help satisfy these expectations. These engines are typically called site search, department search, intranet search, or application search, rather than enterprise search.
However, the fact is that organizations that have one search application usually have several. A 2007 enterprise search survey I did for the publisher of the Enterprise Search Sourcebook, Information Today, Inc., and my employer, Shore Communications, found that 62% of respondents had more than one search solution in place. Noted industry analyst Steve Arnold reports that the typical Fortune 500 company uses solutions by at least five search vendors.
This proliferation (and multiplicity) may not be obvious, even to those within the companies deploying the solutions, since responsibility for search strategy is frequently undefined within the organization. One reason for this is because search doesn't exist independent...
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