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...that automating forms-based information workflows and, particular, the lifecycle of business forms represents billions of dollars of potential efficiency gains and hard-dollar cost savings.
* The typical global enterprise uses an average of 400 complex business forms amenable to automation;
* The forms lifecycle consists of eight major phases, starting with create and ending with archive;
* Each lifecycle phase consists of 3 to 11 activities that one or more knowledge workers must complete;
* The typical business form costs $75,000 to manage through its lifecycle;
* Each form contains about 170 days of labor throughout its lifecycle;
* The forms-completion phase (in which the user fills in and submits a completed form) constitutes the most expensive set of activities; this includes time and effort expended by the forms end-user to complete the form and...
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