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Diagnosis success: Prescription Solutions overhauls order processing.

Publication: KMWorld
Publication Date: 01-JUN-04
Format: Online - approximately 770 words
Delivery: Immediate Online Access

Article Excerpt
Founded in 1993, Prescription Solutions is one of the industry's leading pharmacy and medical management companies, serving managed care organizations, employer groups and third-party administrators nationwide. Altogether, Prescription Solutions provides its integrated pharmacy benefit services...

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...management to more than 5 million people nationwide.

The Challenge

The symptoms were unmistakable. Taking 16 hours to process nearly 15,000 mail-order prescriptions with a system engineered to process 6,000 prescriptions in 8 hours--and coping with a 20% average annual growth rate--Prescription Solutions' mail service pharmacy was rapidly outgrowing its existing operation.

The diagnosis was simple: the manual paper-based process was inefficient and unable to support the current workload, let alone the coming year's projected 3.75 million prescriptions.

The...

NOTE: All illustrations and photos have been removed from this article.



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