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...management to more than 5 million people nationwide.
The Challenge
The symptoms were unmistakable. Taking 16 hours to process nearly 15,000 mail-order prescriptions with a system engineered to process 6,000 prescriptions in 8 hours--and coping with a 20% average annual growth rate--Prescription Solutions' mail service pharmacy was rapidly outgrowing its existing operation.
The diagnosis was simple: the manual paper-based process was inefficient and unable to support the current workload, let alone the coming year's projected 3.75 million prescriptions.
The...
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