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Article Excerpt
Carlson Wagonlit Travel president and CEO Hubert Joly last week spoke with Business Travel News editors David Meyer and Seth Harris about the company's growth in the first half of the year, the development of a new online portal, upcoming acquisition activity, the globalization of travel management, technology investment and the possibility of further industry consolidation.
BTN: What part of the $2.2 billion in new sales you recently announced is coming from business travel?
Hubert Joly: Business travel is the overwhelming majority. Meetings and events is 5 percent of the $2.2 billion, and 95 percent is business travel.
BTN: Is CWT winning marketshare or rising with the pie?
Joly: Share in our market is very difficult to measure. It's hard to segment the market by strata. We can only approximate. If we take out the acquisitions, we are slowly gaining share. It's a slow movement because share does not move quickly in this market because companies don't like to change travel agencies. We are more than holding our own. We are slowly gaining, but we are not getting five share points per quarter.
BTN: Looking at the big economic picture, what is your perspective on how the general...
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