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Smaller is Becoming Bigger 640 words.

Publication: Business Travel News
Publication Date: 24-SEP-07 		Format: Online
Delivery: Immediate Online Access

Article Excerpt
Many observers have compared "conventional" travel agencies to Internet travel sites. Most of these opinions suggest that the travel agency in its best form is the preferred option for consumers who require customer service and support.

Few industries have experienced the kind of constant and massive change felt by the travel agency community. The changes have been imposed in large part by uncontrollable outside forces, such as the airlines and all suppliers in the travel supply chain, self-service technology, communications tools and the global communications infrastructure, industry deregulation in many forms and across...

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