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Two service roads suppliers can take.

Publication: Business Travel News
Publication Date: 19-JAN-04
Format: Online - approximately 680 words
Delivery: Immediate Online Access

Article Excerpt
A report published in early November by the 88-year-old, nonprofit Institute for Supply Management said that the U.S. services sector, now 80 percent of our economy, increased its pace of expansion in October and employment in the sector rose to its highest level in the past three years. That's good news, unless you happen to be on your way to interactive voice response hell.

Question: If so many companies think their customers want to talk to computer ("... push 5 to get back to the main menu ...") rather than a person, then why do so many of us have cell...

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