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Online agencies relax hotel penalty policies.

Publication: Business Travel News
Publication Date: 15-MAR-04 		Format: Online - approximately 979 words
Delivery: Immediate Online Access

Article Excerpt
Compelled by corporate buyer resistance, Expedia Corporate Travel, Orbitz for Business and Travelocity Business have eased restrictions on discount merchant hotel rates, specifically their policies that make it difficult, if not impossible, to change or cancel bookings.

While these online agencies have liberalized these provisions, individual hotel policies regarding cancellation and exchanges remain in place, so travelers still may face penalties. By contrast, such Internet sites as Hotels.com, which offer prepaid discount merchant rates exclusively, tend to have rules that strictly prohibit any changes to the reservation.

Expedia Corporate Travel recently eliminated fees for changing a reservation booked for its merchant-style Expedia Special Rate hotels. At the same time, ECT instituted a two-tier cancellation policy: Rather than not being able to cancel at all, travelers canceling within 24 hours are subject to a $25 fee. Travelers giving more notice pay no fee.

Similar cancellation provisions now...

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