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American Express makes strides in altering culture.

Publication: Business Travel News
Publication Date: 22-JAN-07
Format: Online
Delivery: Immediate Online Access

Article Excerpt
Since becoming American Express Business Travel's COO in the fall of 2004, Priyan Fernando has embarked on a journey to change the company's culture and started by putting in place a standard global infrastructure, standard processes and standard measurements. While Fernando, previously CFO, describes himself as being far along on that first leg of this journey, he told Business Travel News earlier this month that he is not there yet.

So far, he has managed to complete...

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