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CWT sets $2 fee: TMC leads in assessing buyer cost of changing global distribution system, airline economics.

Publication: Business Travel News
Publication Date: 14-AUG-06
Format: Online
Delivery: Immediate Online Access

Article Excerpt
Carlson Wagonlit Travel on July 21 began communicating to clients it would charge $2 per airline ticket in an effort to offset the costs generated by global distribution systems' so-called opt-in programs, set to begin Sept. 1. This is the first stated plan by a travel management company to pass along the most recent turn in the economic and content battle between GDSs and airlines, in which the agencies agree to get Rdl content for an 80-cent reduction in per-segment incentives paid by GDSs or incur a $3.50 per-segment fee from several carriers.

Meanwhile, Amadeus last week filed a request for arbitration in its dispute with American Airlines and Northwest Airlines and an injunction preventing the carriers from charging a $3.50 per-segment fee for bookings made through nonpreferred channels---which would include Amadeus.

"We did the math on what it would cost across our client portfolio and figured out that $2 was the number, and that's certainly not a number that enriches CWT," CWT executive vice president Mike Koetting told BTN. "It's a pass-through calculation--a broad average across our client portfolio of the number of segments we had per air transaction. The $2 per air transaction is the amount that we believe, for simplicity's sake, is what the cost pass-through amounts to." The calculation is the midpoint between the cost of two segments at $1.60 and three segments at $2.40.

At press time, CWT was the only travel management company to initiate such a charge, but Koetting expects other travel management companies to follow suit. "I believe every other agency is subject to similar GDS economics," he said, "and that others soon will arrive at the same conclusion."

Like the 1995 cap on agency commissions, CWT and all of its competitors now must in effect negotiate with every customer and get them to bear the cost,...



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