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Las Vegas' McCarran, New York's LaGuardia top J.D. power's airport customer satisfaction survey.

Publication: Business Travel News
Publication Date: 17-JUL-06 		Format: Online
Delivery: Immediate Online Access

Article Excerpt
McCarran International in Las Vegas and New York's LaGuardia International garnered the highest level of customer satisfaction for large and midsize U.S. airports, respectively, according to a I.D. Power and Associates study released late last month.

Among airports in the United States serving more than 30 million passengers annually, New York's John F. Kennedy International and Philadelphia International airports followed McCarran.

For airports that serve between 10 million and 30 million passengers per year, Chicago Midway followed LaGuardia, and Baltimore Washington International ranked third. For small airports, Dallas Love Field and Houston Hobby tied for first.

While those airports took the top honors for their respective categories in the study, Jim Gaz, senior director of travel and entertainment at J.D. Power and Associates, said airports on the whole performed better than they did in the...

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