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Air Canada should reverse Tango dance steps.

Publication: Business Travel News
Publication Date: 19-JUN-06
Format: Online
Delivery: Immediate Online Access

Article Excerpt
Air Canada may call its bargain fares "Tango," but the airline's recent actions prove that it has two left feet. In the middle of the night on May 2, without warning or consultation, Air Canada removed these Tango fares--its lowest fares--from the global distribution systems travel agents depend on to serve their customers, as well as from the travel agency Internet portal Air Canada operates. A strange dance, since retail travel agencies sell more than 70 percent of Air Canada's tickets. Agents fill Air Canada's planes each and every day with consumers who count on them to find the best travel options and, in many cases,...

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