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Lego builds self-booking tool.

Publication: Business Travel News
Publication Date: 19-JUN-06 		Format: Online
Delivery: Immediate Online Access

Article Excerpt
Refusing to accept many of the orthodoxies of travel management, toy company Lego runs its own in-house travel department and--in conjunction with Copenhagen-based Business Travel Consult--has built its own self-booking tool. The tool, TravelWeb, is a hybrid of online reservations for direct flights and electronic trip ordering for anything more complicated.

Lego travel manager Else Marie Madsen said that managing a travel department and booking tool in-house is saving the company 1.9 million Danish kroner (US$325,000) per year in administrative costs alone. Lego's annual air spend is $5.2 million. Seventy-six percent of the bookings it routes to travel management company BCD Travel are touchless, the fees for which are 80 percent lower than those requiring BCD intervention. On top of this are savings in lower fares through smarter buying and better policy compliance. In addition, Madsen also claimed to save time for Lego personnel because TravelWeb is simpler and quicker to use than conventional booking tools.

Lego introduced TravelWeb as an ordering system in 2003 and added...

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