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Hertz tightens rental terms outside corporate contracts.

Publication: Business Travel News
Publication Date: 06-MAR-06 		Format: Online
Delivery: Immediate Online Access

Article Excerpt
Hertz recently tightened terms and conditions in its rental agreements with frequent renters, and experts in the increasingly cost-challenged industry said Hertz soon would be joined by Cendant in adopting policies already in place at Vanguard and Dollar Thrifty, thus creating an industry standard. Corporate agreements override these terms and conditions.

Among other new restrictions, members of the company's Club Gold who aren't covered by corporate agreements in January became responsible for any damage to rented vehicles caused by fire or acts of nature, whereas the agreement previously had absolved them of such responsibility.

Other changes centered on the company's return policy. The grace period for returns was shortened from one hour to 30 minutes. The company now has the right to continue charging customers if a car is dropped off after business hours until the location is...

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