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Passengers see shorter security waits, rate Frankfurt tops.

Publication: Business Travel News
Publication Date: 29-MAR-04
Format: Online - approximately 664 words
Delivery: Immediate Online Access

Article Excerpt
Travelers at domestic and international airports last year spent less time waiting at security checkpoints compared with 2002, according to the J.D. Power and Associates 2003 Global Airport Passenger Satisfaction Study released last month, which also found that passengers rated Frankfurt International Airport the highest out of the 61 airports surveyed.

The study, based on more than 12,000 passenger responses and conducted between September and October of 2003, reported that overall wait times at security checkpoints averaged 13 minutes in 2003, a decrease of 13.5 percent from the nearly 15 minutes travelers waited the year before, though wait...



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