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KPIs: making the most of TMC metrics.

Publication: Business Travel News
Publication Date: 05-DEC-05
Format: Online
Delivery: Immediate Online Access

Article Excerpt
Key performance indicators, the metrics for assessing the performance of a travel management company, are a crucial part of most travel management services agreements. To have their intended effect, KPIs must be developed carefully, with input from both the corporate client and the travel management company, informed by an understanding of client goals and agency resources.

To encourage excellence or, at a minimum, discourage mediocrity, KPIs must be crafted with sensitivity...

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