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Business people should face problems with courage.

Publication: Making it Work
Publication Date: 14-AUG-01
Format: Online
Delivery: Immediate Online Access

Article Excerpt
Over the years I have noticed that business people approach bad news with one of three attitudes. These attitudes determine how the individual deals with the daily challenges of interacting with employees, customers, and suppliers. I call these three behavioral patterns the ostrich, the warrior, and the explorer. See if you recognize any of these characters in your own business jungle.

The ostrich. The first approach avoids dealing with difficult issues. The ostrich, or avoider, ignores negative market data,...

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