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Knowing what to expect in ourselves, others.

Publication: Making it Work
Publication Date: 02-OCT-01
Format: Online
Delivery: Immediate Online Access

Article Excerpt
How would you like to be happier and more content? Wouldn't it be fun to wake up every morning excited about the prospects of the coming day? I have a prescription for you that will make all the difference in your world.

Earlier this week, while I was conducting a training program on Customer Relationship Skills at a Fortune 500 client, I was struck with an insight about expectations. We teach that customer expectations are a big part of customer satisfaction. Similarly, employee expectations play a major role in employee satisfaction. As I thought about my own experience, I considered how my expectations about life, work, and relationships were impacting my...

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