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Dot conducting review of airline customer service.

Publication: Business Travel News
Publication Date: 19-SEP-05
Format: Online
Delivery: Immediate Online Access

Article Excerpt
Citing surging air traffic levels, U.S. Department of Transportation inspector general Kenneth Mead this month began a fresh investigation into airline service commitments. The review will examine delay reduction efforts by airlines and airports, effectiveness of airline communication to delayed travelers, airline disclosure of frequent flyer redemption and seat...

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