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Article Excerpt
As the number of air travelers continues to rise, airlines are providing move conveniences to business customers through technology, expanded facilities and special services. A focus on self-service technology, in particular, has resulted in the deployment of thousands of kiosks at airports around the nation, featuring functionalities that seem to be enhanced annually.
Carriers also continue to improve airport clubs by adding wireless Internet connectivity and refurbishing facilities, and still offer special services to top corporate accounts and VIPs.
A combination of factors, however, has led to mounting traveler frustration at many airports. For starters, delays and deteriorating on-lime performance again are plaguing the air traffic control system. After dipping in the few years following the September 2001 terror attacks, passenger enplanements at domestic airports during 2004 totaled just fewer than 700 million and exceeded 2000 levels, according to the Federal Aviation Administration. FAA now forecasts enplanements to vise another 24 percent to 865 million by the end of fine decade.
At the same lime, financial pressures have forced carriers to either shelve certain...
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