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Article Excerpt
Traveler tracking now is considered standard practice, but the level at which companies employ such services varies widely. Traveler tracking service providers agree, however, that tracking technology is no longer a limiting factor in determining how far a company can push its security reporting processes. Even those corporate travel managers on the leading edge of the traveler tracking movement continue can go only as far as their programs' data quality and travel policy compliance can take them.
At the most basic level, travel managers industrywide have the ability to generate on-demand, pre-trip reports detailing travelers' presumed whereabouts. More progressive buyers, however, often work with travel management companies and third-party security firms to schedule automated, customizable reports from booking data, map traveler locations in interactive, graphic interfaces, and even equip employees with GPS tracking devices.
Most travel managers have, at the very least, the ability to determine a traveler's assumed whereabouts from the point of booking, if that employee was compliant in booking through a company-approved booking channel. All Carlson Wagonlit Travel clients, for example, have access to basic tracking services, said Debbie Westlake, vice president of central operations for the global travel management company.
"There are really two reasons why a company would want traveler tracking services. First, if there's any kind of disaster," Westlake said. "Also, in case an airline goes bankrupt or there's a significant change in corporate...
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