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Estee Lauder's hotel program smells like success.

Publication: Business Travel News
Publication Date: 16-MAY-05
Format: Online - approximately 853 words
Delivery: Immediate Online Access

Article Excerpt
Company: The Estee Lauder Companies

Headquarters: New York, N.Y.

2004 air spend by U.S.-based travelers: Approx. $18 million

2004 hotel spend by U.S.-based travelers: Approx. $20 million

When Cindy Shumate joined The Estee Lauder Companies as a travel consultant in January 2003, she quickly realized that the cosmetics and fragrance conglomerate was overlooking tremendous opportunities for cost savings. With 22 brands under the Estee Lauder umbrella, a presence in roughly 130 countries across the globe and more than 22,000 employees worldwide, the company maintained a loosely managed, regionally diverse travel program. Within three months of her arrival, Shumate officially signed on as travel manager and began revamping the company's program, focusing on driving use of agency booking options and containing hotel spending.

"When I came in, I...

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