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Article Excerpt
It appears that misconduct among Transportation Security Administration airport screeners detailed in recent news reports is the exception rather than the rule, at least according to TSA itself. Travelers are giving TSA high marks both in areas of customer service and security effectiveness, according to a survey TSA released this month.
Looking at 30 airports evenly distributed across regions in the United States, TSA, with the help of consulting firm BearingPoint, surveyed 62,173 travelers between Sept. 29, 2004, and Jan. 24, 2005--91 percent of whom said that they were satisfied on the whole with experiences at passenger security checkpoints.
"The results virtually matched those of a comparable survey taken in the fall of 2003, despite higher passenger traffic levels and more stringent checkpoint security," TSA said in a statement.
The screening experience was most well received in Daytona Beach, where only 1 percent of respondents expressed dissatisfaction, and responses were worst in Los Angeles, where 16...
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