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The "Baghdad Bob" syndrome.

Publication: Making it Work
Publication Date: 03-JUN-03 		Format: Online - approximately 638 words
Delivery: Immediate Online Access

Article Excerpt
Welcome to week 8 of the "Elephants in the office" series. To catch up on installments 1-7, visit www.makingitwork.com.

One of my clients uses the acronym DRIP to describe the state of decision making today: data rich and information poor. Good decisions begin with good information. Good information comes from the people closest to the action and flows along the highway of trust.

When mistrust overshadows an organization, information stops flowing in two critical dimensions.

1. Vertical blockage. Leaders and workers make informed decisions when information flows freely in the vertical dimension. But I...

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