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Interface issues: GUIs over GDSs.

Publication: Business Travel News
Publication Date: 20-OCT-03 		Format: Online - approximately 1017 words
Delivery: Immediate Online Access

Article Excerpt
Travel management companies are deploying the point-and-click systems that overlay traditional global distribution system screens in effort to access multiple GDSs and cut down on agent training costs, ostensibly without reducing productivity. Client trails and some implementation on new features from IBM, TRX, Worldspan and others already are underway.

While graphical interfaces to the GDS are not new, vendors traditionally have had difficulty proving their productivity in contrast to speedy GDS users.

"There's definitely a steaming scrap heap of desktop initiatives by some pretty big companies over the past five to 10 years, and all those initiatives have died for a variety of different reasons," said TRX Inc. president and CEO Trip Davis. "Now, we think the technology is right for a server-based, full-time Web application. Three to four years ago, the industry couldn't handle lifts kind of full-time usage of a Web app. Secondly, we have an all out focus...

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