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Buyers benchmarking, outsourcing meetings.

Publication: Business Travel News
Publication Date: 22-SEP-03 		Format: Online - approximately 1013 words
Delivery: Immediate Online Access

Article Excerpt
During the National Business Travel Association annual convention in Dallas last month, BTN editors discussed how buyers benchmark and outsource meetings with Sheri Bonsall, manager of corporate travel services for the Chubb Group of Insurance Cos.; Terri Carlton, manager of meeting services and corporate travel for BlueCross BlueShield Association; Kari Knoll Kesler, sourcing specialist for travel, meetings and promotions for ING Americas; Joni Miyashiro, travel program manager for Amgen Inc.; and Tracey Wilt, purchasing consultant for travel and meeting services for Xerox Corp.

BTN: Do you benchmark your meetings programs against those of other companies?

Joni Miyashiro: It's very difficult. We try to stay within the pharmaceutical arena, because they have similar types of meetings with high numbers of external participants. It's difficult to benchmark against another company that does not have the same type of meetings and has more internal events. You have to go out on a one-to-one basis...

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