Home | Business News | Browse by Publication | B | Business Travel News

Agent retention, service drive Barclays Bank's TMC bid.

Publication: Business Travel News
Publication Date: 25-OCT-04 		Format: Online - approximately 1155 words
Delivery: Immediate Online Access

Article Excerpt
London -- Barclays Bank has consolidated from 16 travel management companies to one, following an invitation to two short-listed TMCs to propose detailed business plans as the basis of their potential contract. Among the details were offers of incentives to front-line agents both to stay on the Barclays account and to meet service level agreements.

Barclays, a large global travel buyer, spends about 60 percent of its annual travel budget in the United Kingdom and another 30 percent in the United States, principally New York and San Francisco. The bank went out to bid in July 2003 with a request for proposals drawn up in collaboration with U.K.-based consultant Ian Flint.

After analyzing the responses and carrying out site visits, Barclays drew up a list of two global travel management companies that previously had provided it with service.

Barclays asked both candidates to draw up a detailed, three-year business plan that would become the basis of the contract for whichever of the two proved victorious.

Among the issues included in rite plan...



More articles from Business Travel News
N.Y. hotels' renovations target meetings., October 25, 2004
Twin Cities' hotels shake doldrums with tech upgrades., October 25, 2004
Hawaiian resorts rebounding with new mtg. facilities., October 25, 2004
Extended stay, midprice prototypes launch., October 25, 2004
Oakland upgrading airport to meet growth., October 25, 2004

Looking for additional articles?
Search our database of over 3 million articles.

Looking for more in-depth information on this industry?
Search our complete database of Industry & Market reports by text, subject, publication name or publication date.

About Goliath
Whether you're looking for sales prospects, competitive information, company analysis or best practices in managing your organization, Goliath can help you meet your business needs.

Our extensive business information databases empower business professionals with both the breadth and depth of credible, authoritative information they need to support their business goals. Whether it be strategic planning, sales prospecting, company research or defining management best practices - Goliath is your leading source for accurate information.