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Amex to boost service through investment, integration.

Publication: Business Travel News
Publication Date: 25-OCT-04 		Format: Online - approximately 673 words
Delivery: Immediate Online Access

Article Excerpt
American Express Business Travel is integrating its online and offline operations as part of a global restructuring that includes investments in telephony and agent technology and training that Amex expects substantially will improve service levels for corporate customers by the end of next year.

Amex will combine its online and offline divisions at the operations, marketing, corporate communications and supplier relations levels, a move formally announced to employees earlier this month as part of a corporate strategy it began to develop last year.

Amex currently operates its online operations, now 30 percent of its volume, out of a center in...



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