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Thanks Chrissie.

Publication: Making it Work
Publication Date: 17-AUG-04
Format: Online - approximately 640 words
Delivery: Immediate Online Access

Article Excerpt
When it comes to providing excellent customer service, some people "get it," and some people just do not. Last Friday I took my two teenagers out to breakfast at a local restaurant. The hostess seated us in the dreaded "coffin corner," just out of sight of the wait staff. After about five minutes of sitting quietly with no sign of service on the horizon, I decided to go find a server. As I stood up, I saw Chrissie bringing a short stack of buttermilk pancakes to a nearby table. I asked if she could find...



More articles from Making it Work
Somebody knew., September 28, 2004
Adult to adult., September 21, 2004
Leader, support thyself., July 27, 2004
Are you a "rescuer" leader?, July 20, 2004
Leaders set the tone., July 13, 2004

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