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U.S. data demands raise: JetBlue ado crimps CAPPS II.

Article Excerpt
Last month's revelations about JetBlue Airways' transmission of passenger data to a military subcontractor reignited debate in the travel management community about data privacy regulations. Under heavy fire, JetBlue apologized for breaking its own privacy policy and said it would not help the federal government test the proposed, second-generation Computer Assisted Passenger Prescreening System, which also has faced intense scrutiny.

For years, travel managers have grappled with data privacy issues stemming from requirements established by the airlines for data aggregation and decision support systems and alleged improprieties by carriers, in using booking data supplied to airlines by global distribution systems. With the government now building systems to scan travelers' personal data, travel managers, and the flying public, have fresh reasons for apprehension.

"It is a major concern," said Pete Bucthheit, director of travel and meetings services for Towson, Md.-based Black & Decker, referring to unauthorized use or transmission of corporate travel data. "One thing we can do is to include some verbiage in contracts, spelling out specifically what suppliers can and cannot do with our data, but I would hope that a supplier would come to us first before using...

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