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Carriers reverse their nonrefundable ticket policies.

Publication: Business Travel News
Publication Date: 25-AUG-03
Format: Online - approximately 802 words
Delivery: Immediate Online Access

Article Excerpt
American Airlines, followed by Continental and Delta airlines, last week eased restrictions on nonrefundable tickets by allowing travelers to rebook their itineraries up to one year after their original ticket was issued. Northwest Airlines went a step further, eliminating the requirement to cancel a nonrefundable reservation prior to scheduled departure.

Previously, customers using such fares were forced to make any intended changes before the original departure date or lose the full value of the ticket, a policy established by US Airways almost exactly one year ago and matched by the other Big Six U.S. carriers.

The new developments represent a rare positive for travel managers in their airline relationships.

"I am thrilled to see the airlines coming back to...

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