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Online agencies making inroads.

Publication: Business Travel News
Publication Date: 11-AUG-03 		Format: Online - approximately 989 words
Delivery: Immediate Online Access

Article Excerpt
It's difficult to determine the right timeframe for assessing the success of business products from Expedia, Orbitz and, soon, Travelocity, but as the first two approach a year in the business of managed travel, their biggest success, as predicted, has come among small and midsize accounts. Few underestimate the possibility that they will do so, but online-originating agencies are not taking heavily managed corporate travel accounts away from travel management companies--at least not yet.

Thus far, the best example of such a potential account conversion is McDonald's, which has been testing Orbitz For Business (BTN, March 10). Recent rumors that McDonald's gave up on the airline-owned agency may be untrue, though uncertainty remains about Orbitz's prospects with the tight-lipped fast food giant. BTN was able to confirm Carlson Wagorilit Travel still is serving McDonald's millions.

Elsewhere, Seattle-based Safeco is doing a limited test with Expedia and will...

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