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Offshore insourcing cuts cost. (Best Practices).

Publication: Business Travel News
Publication Date: 21-JUL-03 		Format: Online - approximately 852 words
Delivery: Immediate Online Access

Article Excerpt
Procter & Gamble associate director of global travel services Jeff Crull and his team have consolidated globally the processing of corporate T&E expense reports in 20 languages for employees in 44 countries, while shaving off 70 percent of the cost of prior practices by putting in place three shared-service centers in low-cost offshore locations.

While many companies were exchanging pen and paper for automated, Web-based expense reporting modules, Procter & Gamble did just the opposite. Deviating from what typically has been considered the "best practice," he maintains a relatively manual expense reporting system but drives efficiencies and savings through the offshore processing centers.

"Automation continues to be a goal, but from a cost savings and efficiency standpoint, it made sense to focus on consolidating expense management...

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