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Buyers taking action against soaring in-room phone bills. (Global Update).

Article Excerpt
European travel managers, faced with exorbitant hotel telephone charges from travelers using in-room Internet access, have embarked on a wide range of remedies to bring this ballooning expense under control, including using hotels that offer free or flat-rate high-speed Internet access, negotiating with hotels as part of the annual rate deal, subscribing to global Internet roaming services, adopting wireless technology, e-mailing via mobile phones and modifying traveler behavior.

With some hotel guests spending hours downloading files and even falling asleep while still hooked up to the Web, costs have shot so high that the telephone bill even can be greater than the room rate. It almost has become a parlour game among both travel managers and travelers to see who has been stung for the heaviest telephone bill.

A buyer's first step should be to carry out a systematic survey of her preferred hotels, according to Charles Davis, CEO of U.K.-based networks and communications provider SAS Business Group. Whether or not the...

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