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Installing online booking: ongoing process. (Op-Ed).

Publication: Business Travel News
Publication Date: 10-FEB-03 		Format: Online
Delivery: Immediate Online Access

Article Excerpt
For many corporate travelers, using the company's self-booking tool to secure airline tickets, hotel rooms and car rentals is as routine as pulling up e-mail on the road. On the other hand, a range of other employee responses to the introduction of an online booking system may lead to adoption rates that disappoint travel managers.

Sometimes, when an organization deploys an automated solution to enhance control of its travel program, many travelers simply create new ways to maneuver around the mandate. Outright resistance may be the easiest problem to deal with. More problematic are the road...

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