...knowledge management market, in fact, has fared better than many other areas. The KM and business intelligence sector of the enterprise software market is the only one to have shown any growth in 2002. Ovum (ovum.com) estimates that the market as whole was worth more than $16 billion by the end of 2002. It will continue to be the fastest growing segment of the software market over the next five years, totaling more than $21 billion by 2006.

The reasons for our relative optimism for the market are not hard to see. Organizations continue to view knowledge and information management as key areas for investment. However, there has been some shift in priorities. Web content management has fallen out of favor, while document management vendors have been well placed to exploit the focus on enterprise content management requirements.

Business intelligence technologies--data warehousing, OLAP and data mining--are back in fashion as companies look to make the most of their customer data to maintain revenues and margins. Small portal vendors are struggling as that nascent market starts to mature, and we see the big players gaining market dominance. And, of course, vendors whose business strategy was too closely associated with the hype of the dot.com boom are desperately trying to reposition and restructure for survival. But the general demand for the core knowledge management technologies has not lessened, and in the public sector, government in particular, vendors have been able to tap...

NOTE: All illustrations and photos have been removed from this article.



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