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Fundamentals of Supervision and Management II
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| Price: |
$99.00 |
| Business Focus: |
Business Administration |
| Instructor: |
Patricia Adesso |
| Course Code: |
su2 |
| Delivery Method: |
Instructor-led Online Course |
| Frequently Asked Questions |
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| Course Overview: |
What does a supervisor or a manager need to know? Have you ever felt technically prepared for a supervisor’s role, yet felt defeated by all of the people issues that seem to arise? You are not alone; many people feel the same way.
In this six-week online course, you will learn how to be a more effective manager or supervisor. You will master the basics of communication, because effective communication is essential in your quest to be a good manager or supervisor.
In addition, we will discuss how you can develop your interpersonal skills, by understanding and dealing with the various people issues that arise at work. We are going to show you how you can understand various personality traits--in yourself and in others--and how they impact the ability to get the job done. These traits include emotional intelligence, the need for power, conscientiousness, agreeableness, and more.
You will be able to assess your own personality, as well as the personalities of your co-workers and boss, and you'll develop a plan of action to improve both your interpersonal skills and your work relationships.
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| Instructor Biography: |
| Patricia Addesso has worked for over 20 years in retail, academic and telecommunications organizations. She has a doctorate in Industrial/Organizational Psychology, and well-grounded in the theory of human behavior at work. In addition, she has held management positions in three companies, and thus speaks the language of upper management. This blend of the theoretical and the practical is the hallmark of her consulting style. Dr. Addesso's specialty is organization development and team building. She has been involved in managing mergers, acquisitions, and other large-scale organizational changes, and is currently involved in projects such as strategic planning and personality assessments. |
| Course Syllabus: |
| Lesson 1 Syllabus |
When a manager or supervisor begins to have problems in the workplace, it usually isn't due to any technical skill deficiency. More often than not, it's some kind of communication problem or interpersonal problem. This course will provide you with a great many tools you can use to help with the kinds of real-world issues that arise every day in the workplace. This first lesson will introduce you to some of the basic components of communication. |
| Lesson 2 Syllabus |
As we begin to identify problems or issues with communication in organizations, it's helpful to have a framework to help understand it. In this lesson, we'll look at the directions in which communication flows in organizations, barriers to communication, and organizational issues that block communication. |
| Lesson 2 Objective |
Learn the purposes and the components of organizational communication. Introduce effective communication models. |
| Lesson 3 Syllabus |
How do you become a better communicator? Choosing the right communication method is a logical first step! This will provide you with some tips for doing just that. We'll also talk about how to listen more effectively-the first step to being a more effective communicator. |
| Lesson 3 Objective |
Learn how communication flows in organizations, and what barriers can block communication. |
| Lesson 4 Syllabus |
What we say is only part of what we communicate. The non-verbal message can be just as powerful! In this lesson, you'll learn all about nonverbal communication and some techniques to make sure that you're not sending the wrong message. Then we'll start discussing written communication as well as how to use the writing process more effectively. |
| Lesson 4 Objective |
Learn how to choose the right communication medium, and learn an effective listening model. |
| Lesson 5 Syllabus |
Communicating with individuals is a real art--communicating with groups multiplies the challenge! Here's we'll discuss groups and teams and how to best approach them with your communications. We'll also talk about some constructive criticism techniques as well as how to deliver bad news so that it is received and not resisted. |
| Lesson 5 Objective |
Learn about non-verbal communication, and how to be more effective when communicating in writing. |
| Lesson 6 Syllabus |
Times of change are among the most challenging times to get your point across effectively. People are angry, tense, and anxious, and so are you! In this lesson, we'll look into what happens to the climate of the organization during times of change, and you'll learn how to communicate effectively when it counts the most. |
| Lesson 6 Objective |
Learn how to effectively communicate with groups and how to run meetings. |
| Lesson 7 Syllabus |
In this lesson, we'll begin to discuss the second major topic of the course: Interpersonal skills. Here we'll go over why these skills are important in any organization and we'll look into a concept called emotional intelligence. |
| Lesson 7 Objective |
Learn the importance of communication in times of organizational change, and learn to assess the organization's communication climate. |
| Lesson 8 Syllabus |
Personalities! They're all around us. You have one and so does everyone else. Many problems at work are blamed on personality conflicts. What does this really mean? We'll find out in this lesson. We’ll begin by discussing the personality traits of introverts versus extroverts. |
| Lesson 8 Objective |
Overview interpersonal skills and their importance to managers. |
| Lesson 9 Syllabus |
In this lesson, we'll talk about an important trait called agreeableness. People can be high or low or somewhere in between on this trait. Wherever they (or you) fall, there are positive and negative consequences, and we'll explore them all in this lesson. We'll do the same with another important trait: conscientiousness. |
| Lesson 9 Objective |
Learn about personality theory and personality types. |
| Lesson 10 Syllabus |
We'll discuss two more personality traits in Lesson 10--neuroticism and openness to experience. As we learned in Lesson 9, people can be high, low or somewhere in between on these traits, too. And wherever they fall, there are positive and negative consequences. |
| Lesson 10 Objective |
Explore personality conflicts and what leads to them. |
| Lesson 11 Syllabus |
A need for power? Does that seem a bit autocratic to even admit to? Most of us do have at least some need for power, control, and influence. What should you do with that need for power? And do you use your power for good or for evil? Does it have anything to do with being a successful manager? We'll answer all of these questions in this lesson. |
| Lesson 11 Objective |
Learn more about personality characteristics. |
| Lesson 12 Syllabus |
We'll wrap up the course and our discussion on interpersonal skills with some useful tips on how to use these new skills effectively-not just with your employees, but with your peers and your boss, as well. |
| Lesson 12 Objective |
Learn about the use of power, and situational leadership. |
