Publication Details
|
| Achieving Success with Difficult People |
| Price: |
$99.00 |
| Business Focus: |
Personal Development |
| Instructor: |
JudySnyder |
| Course Code: |
sdp |
| Delivery Method: |
Instructor-led Online Course |
| Frequently Asked Questions |
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| Course Overview: |
| Do you know people whose behavior makes completing even the simplest tasks difficult? Would you like to learn how to have more successful relationships with difficult bosses, co-workers, students, neighbors or family members? Join this class and get helpful information for understanding yourself, solving people problems, and improving your relationships and personal and professional productivity. |
| Instructor Biography: |
| Judy Snyder holds a doctorate degree and over 30 years of experience as a college and university teacher, administrator, and curriculum developer. She has over 15 years' experience as an entrepreneur and freelance writer. Judy specializes in teaching courses in effective communication, relationship skills, project management, and personnel and office management. |
| Course Syllabus: |
| Lesson 1 Syllabus |
What's Your Style? Taking a look at your preferred communication style. |
| Lesson 2 Syllabus |
Are you someone's difficult person? Do you mostly interact as a Ruler, Thinker, Entertainer, or Relater? |
| Lesson 2 Objective |
What's your style? Learn to identify the preferred communication style of those people who interact with you on a frequent basis, as well as your own style. |
| Lesson 3 Syllabus |
What's the problem? What do you want to be different about the situation? About the person? About yourself? |
| Lesson 3 Objective |
Are you someone's difficult person? Learn to analyze your own difficult-person situation, as well as your own communication style. |
| Lesson 4 Syllabus |
What's the type? Do you know what they want? need? |
| Lesson 4 Objective |
Learn to identify the most appropriate options for achieving your goals while dealing with another's specific difficult behaviors. |
| Lesson 5 Syllabus |
Rulers- review of hostile/angry people; pushy people, and rude people. |
| Lesson 5 Objective |
Learn options for dealing with difficult passive personality types. |
| Lesson 6 Syllabus |
Thinkers- review of stubborn people, silent people, and complaining people. |
| Lesson 6 Objective |
Be reintroduced to the difficult Intuitors and subcategories of Intuitors who may be difficult. |
| Lesson 7 Syllabus |
Entertainers- review of self-centered, sneaky, and manipulative people |
| Lesson 7 Objective |
Who are Relaters? Learn to understand the difficult subcategories of Relaters. |
| Lesson 8 Syllabus |
Relaters- review of procrastinating, fence straddling people |
| Lesson 8 Objective |
Learn techniques to overcome your own difficult characteristics. |
| Lesson 9 Syllabus |
Reviewing the problem situation |
| Lesson 9 Objective |
Develop specific skills to become more flexible in relating to others. |
| Lesson 10 Syllabus |
Selecting a general coping plan: do nothing; say goodbye, or change yourself= attitude and behavior |
| Lesson 10 Objective |
Explore resilience-building skills. |
| Lesson 11 Syllabus |
Implementing your action plan; deciding on specific techniques |
| Lesson 11 Objective |
Develop an understanding of the importance of assertiveness to positive relationships. |
| Lesson 12 Syllabus |
Now what? a review of your progress and potential for future success |
| Lesson 12 Objective |
Develop and implement your own assertiveness skills and techniques. |