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Administrative Assistant Fundamentals
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| Price: |
$99.00 |
| Business Focus: |
Business Administration |
| Instructor: |
Becky and Tony Swaim |
| Course Code: |
cop |
| Delivery Method: |
Instructor-led Online Course |
| Frequently Asked Questions |
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| Course Overview: |
Rapid growth in the health, legal services, data processing, management, public relations, and other industries have created many new job opportunities for administrative assistants. This course will help you discover and master the essentials of managerial and staff support, information and records management, communications technology, travel and meeting coordination, space planning, and office ergonomics. You'll become an indispensable member of your team by identifying opportunities and implementing solutions to turn your office into a high productivity machine.
This course and its followup (Administrative Assistant Applications will help you prepare for the internationally-recognized Certified Professional Secretary® (CPS®) and the Certified Administrative Professional® (CAP®) exam offered by the International Association of Administrative Professionals® (IAAP®). |
| Instructor Biography: |
| Becky and Tony Swaim have helped thousands of clients, colleagues, and students reach organizational and personal goals. Working in the medical, manufacturing and education fields, the Swaims manage a successful consulting firm in southern California. Starting her career as a medical administrative assistant, Becky provides assistance as a program manager to various medical practices and has managed a large staff in the medical reimbursement field. Becky earned a Bachelor's of Arts degree in Speech Communication from California State University, Long Beach. Tony Swaim has been an accomplished online instructor since 1998. His industry experience includes twenty years of medical device manufacturing management. Tony's consulting areas are project management, customer service, total quality and supply chain management. He earned an MBA from California State University, Long Beach and holds professional certifications in five disciplines. |
| Course Syllabus: |
| Lesson 1 Syllabus |
Introduction |
| Lesson 2 Syllabus |
Office Planning and Layout |
| Lesson 2 Objective |
Understand the purpose of administrative assistants and learn how these professionals can assist organizations. |
| Lesson 3 Syllabus |
Information Management |
| Lesson 3 Objective |
Identify the specifics of planning a successful physical office environment. |
| Lesson 4 Syllabus |
Communications Technology |
| Lesson 4 Objective |
Understand how administrative assistants use information in office operations. |
| Lesson 5 Syllabus |
Records Management |
| Lesson 5 Objective |
Learn about telecommunications technology and understand how to effectively use and manage a telephone and other electronic communication devices. |
| Lesson 6 Syllabus |
Hardware and Software |
| Lesson 6 Objective |
Understand the mechanics of an effective records management system and use of reprographics. |
| Lesson 7 Syllabus |
Meetings, Conferences, and Travel |
| Lesson 7 Objective |
Identify various hardware and software components and learn of their importance in performing various office functions. |
| Lesson 8 Syllabus |
Policies and Procedures |
| Lesson 8 Objective |
Learn how to plan and support effective meetings, conferences, and business travel. |
| Lesson 9 Syllabus |
Business Documents |
| Lesson 9 Objective |
Understand the importance of designing and managing policies, procedures, and forms in office operations. |
| Lesson 10 Syllabus |
Grammar and Punctuation |
| Lesson 10 Objective |
Learn how to create business documents and enhance writing skills. |
| Lesson 11 Syllabus |
Interpersonal Communication |
| Lesson 11 Objective |
Learn about grammar, punctuation, and proofreading. |
| Lesson 12 Syllabus |
Research and Work Simplification |
| Lesson 12 Objective |
Understand the nature of interpersonal communication and learn how to become a more effective individual and group communicator. |
