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Service Industries Journal
Click on article title to view & purchase. Articles are sorted by their publication date in reverse chronological order.
Total result: 337 articles |
 Page 1 of 5 
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The important effect of employee's emotion management ability on his/h...
September 01, 2009
Critical hospitality management research.
September 01, 2009
Consumers' travel website transferring behaviour: analysis using click...
September 01, 2009
Purchased, modified, created: consumer voices in experience gifts.
September 01, 2009
How do I drink safely? Perception versus the reality of alcohol consum...
September 01, 2009
Experience accounting: an accounting system that is relevant for the p...
September 01, 2009
E-service quality and Web 2.0: expanding quality models to include cus...
September 01, 2009
The triangular supply chain relationship: labour dispatch agencies, ho...
September 01, 2009
Sources of TFP growth in the Malaysian Islamic banking sector.
September 01, 2009
Should a lower-price service offer a full-satisfaction guarantee?
September 01, 2009
Demographics, psychographics, price searching and recall in retail sho...
September 01, 2009
Investigating antecedents of consumers' recommend intentions and the m...
September 01, 2009
Multi-channel store image and the effects on purchase intention.
September 01, 2009
Service orientation: antecedents, outcomes, and implications for hospi...
September 01, 2009
The dimensions of international hotel employee service attitude and th...
September 01, 2009
Making customer relationship management work: evidence from the bankin...
September 01, 2009
Emergence of innovations in services.
July 01, 2009
CEO cash compensation determinants: An empirical examination of US air...
July 01, 2009
Emotional and rational motivations for customer loyalty in business-to...
July 01, 2009
Healthcare industry value creation and productivity measurement in an ...
July 01, 2009
The effects of two directions of conflict and facilitation on frontlin...
July 01, 2009
Users' perceptions of the free, virtual-only service experience.
July 01, 2009
Racial differences in restaurant tipping: A labour process perspective...
July 01, 2009
Simultaneous analysis of whether and how long to go on holidays.
July 01, 2009
The moderating role of switching barrier on customer loyalty in the li...
July 01, 2009
The smile of the tourist: The relationship between price sensitivity a...
July 01, 2009
Implementing e-business through eListening in the Spanish information ...
July 01, 2009
Multi-dimensional role of trust in Internet banking adoption.
May 01, 2009
What makes a good citizen in service settings?
May 01, 2009
An empirical examination of perceived retail crowding, emotions, and r...
May 01, 2009
Assessing performance in services: the travel agency industry.
May 01, 2009
Service recovery model: the integrated view .
May 01, 2009
Profitability in Portuguese service industries: a panel data approach.
May 01, 2009
Geographic market entry of Taiwan securities firms.
May 01, 2009
Using involvement for segmenting the adoption of e-commerce in travel.
May 01, 2009
Coping with national health insurance: strategic behaviours of Taiwan'...
May 01, 2009
Realising competitive advantage through HRM in New Zealand service ind...
May 01, 2009
Perceived value and customer loyalty in financial services.
May 01, 2009
Acquisition pattern analysis for evolutionary database marketing.
May 01, 2009
How passive ownership restrictions affect the rate of franchisee failu...
May 01, 2009
The construction of local authenticity: an exploration of two service ...
March 01, 2009
An integrated model of customer loyalty: an empirical examination in r...
March 01, 2009
Using fuzzy analytic hierarchy process to evaluate service performance...
March 01, 2009
Determinants of industry performance: region vs. country effects in kn...
March 01, 2009
Displayed emotions to patronage intention: consumer response to contac...
March 01, 2009
Operating performance of European bank mergers.
March 01, 2009
Pricing of card payment services in Scandinavian banking.
March 01, 2009
Patterns of innovation in knowledge-intensive business services.
March 01, 2009
Innovation in the experience economy: a taxonomy of innovation organis...
March 01, 2009
Postal services deregulation in the EU, market, social and territorial...
March 01, 2009
'Publicity': policy push in the age of privatisation?
March 01, 2009
Consumer perceptions of frontline service employee personality traits,...
March 01, 2009
Optimal size of the financial services industry in Taiwan: a new DEA-o...
March 01, 2009
The moderating influence of hedonic consumption in an extended theory ...
March 01, 2009
Exploring the solution - the contextual effect on consumer dissatisfac...
March 01, 2009
Basic ethical principles applied to service industries.
January 01, 2009
An integrative model of care ethics in public innovation.
January 01, 2009
Treating threats: the ethical dilemmas of treating threatening patient...
January 01, 2009
Global retailers and their corporate codes of ethics: the case of Wal-...
January 01, 2009
The impacts of ethical sales behaviour on customer loyalty in the life...
January 01, 2009
Creating and launching a challenger brand: a case study.
January 01, 2009
Service quality tolerance in creative business service relationships.
January 01, 2009
Relationships and impacts of service quality, perceived value, custome...
January 01, 2009
The attribution of service failures: effects on consumer satisfaction.
January 01, 2009
Methods for determining areas for improvement based on the design of c...
January 01, 2009
Competition, agglomeration, and performance of Beijing hotels.
January 01, 2009
Off-shoring in the contact centre industry and employment in the North...
January 01, 2009
An empirical study of evaluating supply chain management integration u...
January 01, 2009
Gibrat's law: empirical test of Portuguese service industries using dy...
January 01, 2009
Establishment of a performance-evaluation model for service quality in...
January 01, 2009
Ethical issues in the service industries.
January 01, 2009
What prevents effective utilisation of customer knowledge in professio...
November 01, 2008
The impact of manager promotion programs on store performance: evidenc...
November 01, 2008
Barriers to ascension to senior management promotions in retailing.
November 01, 2008
Structural relationships among organisation service orientation, emplo...
November 01, 2008
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